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FAQ
FAQS
QUESTIONS ABOUT OUR SERVICES?
HERE’S THE ANSWERS TO SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS.
HOW DO I PAY MY BILL?
Invoices are sent at the end of each month. Customers can typically expect them within the first week of the following month, barring unexpected circumstances. You may pay your bill online via ACH payment (see link in invoice), send a check in the mail, or request our Paypal information.
DO YOU ACCEPT CREDIT CARDS?
We do, however credit card payments include an additional charge. We encourage customers to pay by bank transfer or by check to avoid this fee. As a small business, we prefer to keep our costs lower for customers, instead of paying credit card fees.
DO YOU OFFER PROMOTIONS OR DISCOUNTS?
We offer a 10% discount on our 7-step fertilizing and weed control program if you prepay by March 1. We also offer a 10% discount on landscaping, irrigation and drainage projects that can be completed during the winter months.
CAN YOU HELP ME WITH CLEANING UP MY LANDSCAPING BY PULLING WEEDS AND TRIMMING BUSHES?
Yes, for these services we charge by the man hour. This means that if a crew of 3 men are there for an hour, then it is 3 man hours total. You may contact our office to schedule an appointment or request an estimate for this type of work.
DO YOU INSTALL IRRIGATION SYSTEMS?
Yes, we install irrigation systems and also provide the maintenance required to keep your system working properly.
HOW MUCH DOES AN IRRIGATION SYSTEM COST?
The cost of an irrigation system varies by lawn size and is customizable based on your needs.
DO YOU PROVIDE FREE ESTIMATES?
At this time, we only provide snow removal to our commercial and HOA properties. We do not provide residential snow removal services.
Maintenance quotes like mowing and fertilizing are always free. Simply email us to request a maintenance quote. We provide free consultations for the following services: landscape design & build, irrigation installations, drainage, hardscaping (walls & patios), and lighting. After our initial consultation, if you would like to move forward with receiving a formal estimate, recommendations and/or design, there is a $150 retainer which can be applied to your project. If an estimate is provided and we do not move forward with the project, the $150 is non-refundable.
Estimating and designing large projects is very time consuming so this retainer helps cover our expertise and the time we spend creating a custom design for your home.
HOW DO I SIGN UP FOR YOUR SERVICES?
If you are a returning customer, we will send you a proposal at the beginning of each year with updated prices and service offerings. Please check your email for our proposal, select the services desired, and send back. If you have never worked with us before, please send an email to [email protected] requesting a proposal for your lawn.
DO YOU PROVIDE TREE TRIMMING SERVICES?
We can trim branches that are within a reasonable height, but we do not have the proper equipment or licensing required to provide full tree trimming services. If you need a recommendation on a tree trimming service, please let us know
HOW OFTEN WILL YOU MOW MY LAWN?
If you signed up for mowing services, we will mow your lawn weekly to make sure your lawn looks its best all season long. Some weeks can be skipped upon request during the hottest part of summer.
HOW MUCH DOES IT COST TO HAVE MY LAWN MOWED?
We will measure your lawn and determine a price based on square footage and level of difficulty. Our minimum for mowing is $40.00.
HOW WILL I KNOW WHEN YOU TREAT MY LAWN WITH FERTILIZER OR WEED CONTROL?
Each time we treat your lawn we will leave a statement of service on your door.. Please see the statement of service for details on watering, pet and child safety, and what treatment was applied.
WHAT CAN I EXPECT WHEN IT COMES TO LEAF REMOVAL SERVICES?
We provide several different options: mulching the leaves, bagging the leaves in the grass only, and a full leaf clean-up. Mulching the leaves is billed as a regular mow, unless it requires extra passes. A full leaf clean-up includes blowing the leaves out of landscaping beds and surrounding areas before they are bagged.
HOW DO I GET A WEED-FREE LAWN?
Many factors contribute to having a healthy lawn. It requires a combination of proper watering, fertilizing regularly, aerating and seeding, and many other factors. Our 7-step fertilizing program is a great starting point for obtaining a weed-free lawn. We will work with you to make other recommendations and provide a customized program to help create a healthy, lush looking lawn.
WHAT’S THE BENEFIT OF DOING A FALL RENOVATION EVERY YEAR, EVEN IF MY LAWN LOOKS NICE?
Core aeration is very beneficial for your soil. It relieves compaction and allows more oxygen to enter the soil. This process along with seeding helps to minimize weeds, and ensures that your beautiful looking lawn will not only be present this year, but for years to come.
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